Back Office Outsourcing Services
Support for your day-to-day business activities
Get access to operational, administrative, sales and customer service resources that act as an extension of your workforce.
Resources assigned to you will be highly skilled with fluent English and in Central Time zone.
We strive to establish leading processes to help you achieve lean and efficient operations.
Services Offered
1 Customer Service
- Customer Support
- Omnichannel – Voice/email/chat
- Loyalty program management
- Document filing
- Help Desk / Ticketing
2 Finance
- Invoicing and collections
- Purchasing/PO Support
- Accounts Payable/Receivable
- Process management
- Report formatting/creation
3 Operations
- Order processing
- Logistics (dispatch, track & trace)
- Contract Management
- Vendor performance / KPI tracking
- Data entry
4 Sales Development
- Initial screening / cold-calling
- Qualifying new leads
- Developing customer relationships
- Appointment Scheduling
- Promoting products and services
5 Admin
- Schedule management
- Email management
- Other admin activities
6 Data Management
- Database Management
- Data Extraction and Transformation
- Prescriptive, Descriptive and Predictive
- Business Intelligence and Dashboards